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Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >
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WhatsApp and WeChat go head to head with new updates
By Ryan Noik 7 August 2013Both WeChat and WhatsApp have introduced a version update boasting new features that add to the capability of each of the apps. FULL STORY >
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